Citrix Printing Problems—WAN Vulnerabilities

Posted by Devin Anderson on February 9th, 2018

From the enterprise all the way down to the home office, the WAN connection is the fundamental link to the outside world—communications, cloud services, info gathering, you name it. In Citrix environments, the WAN connection is utterly essential. It's the astronaut's tether to the space station. When that connection is broken, you can prepare to experience any number of serious productivity-sapping issues, including Citrix printing problems.

Of course, Citrix printing can be challenging at the best of times owing to the sheer complexity of virtual environments. Poorly coded drivers, print server incompatibilities and idiosyncrasies at the application level all have the potential to lead to common Citrix printing issues, and none of those is necessarily the fault of the Citrix solution itself.

But in terms of printing, the dependence that virtual environments have on the WAN is really only mirrored in distributed environments that rely on a centralized print server. And that means WAN vulnerabilities pose a greater threat to day-to-day operations than they would otherwise.

The question is, how can you safely and assuredly eliminate those WAN vulnerabilities in Citrix printing scenarios?

One method conceives of the WAN connection as the weak link and takes proactive steps to strengthen it. This can be done by investing in WAN failover solutions, which will automatically route data traffic to a secondary ISP should the primary ISP experience a loss of service for any reason. Load-balancing strategies work along the same general idea, except they use the secondary ISP to keep traffic more evenly distributed across both links and reduce the burden on the primary ISP. As Citrix printing can be very data-intensive, failover and balancing can help keep this inherent bottleneck from breaking.

Yet this has two major flaws. One, it doesn't prevent the WAN from causing Citrix printing issues, it only makes the possibility a little less likely. And two, it does nothing to improve Citrix print management.

That's why a superior method is to reduce WAN dependency from the Citrix printing equation altogether. PrinterLogic's next-generation print management solution does exactly that.

Even in large and intricate Citrix environments, PrinterLogic leverages direct IP printing to reduce the WAN traffic from the Citrix printing sequence. Instead of the print job traveling across the WAN potentially multiple times while on its long path from the client to the local printer, PrinterLogic is able to route the print job straight from either the Citrix client or Citrix session to the printer. In other words, print job traffic over the WAN is reduced altogether, and Citrix printing is no longer at the mercy of WAN vulnerabilities—with no expensive failover or balancing necessary.

At the same time, PrinterLogic dramatically improves Citrix print management. PrinterLogic's centralized management console allows admins to easily add, edit and remove printers as well as drivers anywhere in the organization from a single pane of glass. Furthermore, PrinterLogic is able to deploy printers to end users without the need for GPOs or scripts. Its seamless Active Directory integration enables pinpoint-accurate automated printer deployments to specific users, groups, organizational units (OUs), IP ranges and much more, even in dynamic workplaces where users might be highly mobile.

PrinterLogic also empowers your end users with an intuitive self-service installation portal, so they can conveniently and reliably install authorized printers themselves. Not only does this controlled process save a call to the helpdesk at the time of installation, it prevents user mistakes from causing more serious Citrix printing issues down the line.

To reduce WAN vulnerabilities in Citrix printing, it takes a solution that doesn't rely on the WAN. And to make Citrix printing smoother and more stable, it takes a solution that can restore order to Citrix print management. That's PrinterLogic.

Devin Anderson
Devin Anderson
With nearly 20 years of experience in delivering market leading IT solutions to Fortune 500 companies, Devin prides himself on driving simplicity into products that solve extremely complex IT problems. For years he has been focused on the end-user computing devices and delivering technology that provides valuable services to the end-user which enable them to be their most productive self. As Vice President of Product Management at PrinterLogic, he focuses on increasing the value customers get from the company's Enterprise Printer Management solution.


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