More than 300,000 organizations rely on virtualization, networking, and cloud solutions from Citrix Systems. Many of these firms would be lost without Citrix’s powerful and scalable virtualization software such as Virtual Desktops.
The rub is that printing in a Citrix environment remains a sore spot for many server admins. Even with improvements, Virtual Desktops poses challenges, and even highly skilled admins have to jump through hoops to deploy printers properly and carefully monitor the print environment. End users still struggle with routine printing when default printers are reset because of policy conflicts, or they crash due to driver incompatibilities.
Alas, there is a long list of Citrix printing issues. This is because virtualization software introduces variables into the print environment and each of these variables—such as basic printer compatibility with Citrix software and how drivers are deployed in the session—leads to possible flashpoints. Let’s look at three common problems and their root causes and possible solutions:
To restart the spooler successfully—and keep it from hanging again—an admin needs to hunt for the problem driver and remove it before resuming printing. This will stem spooler crashes, but there are still clients who need to print. You can search for a different version of the driver, or force the affected workstations to use the Universal Print Driver (UPD), which is more forgiving. Using the UPD will reduce driver clutter on the Citrix server (and reduce the risk of driver conflicts), but comes with a trade-off in printer functionality.
A sensible course of action is to run a dedicated test server within its own organizational unit (OU) while blocking all policy inheritance. Then log in using a new user account and confirm that the desired policy takes effect when nothing else is there to override it. Then it’s safe to begin the process of logging out and logging back into the test account—each time adding another layer of existing policy. Sooner or later, you’ll find the desired policy that was ignored and you will have identified the conflicting GPO.
Without a solid print-management solution, neither method of deployment is ideal. GPOs can be complex and lead to policy conflicts that are hard to troubleshoot—especially in big, distributed organizations. Scripts must be custom coded and can slow down login times considerably. And unless end users have a simple, one-click route to printer installation, the intricacies of mapping printers can test the limits of their computer skills and leave them relying on help-desk calls to sort things out.
PrinterLogic is a comprehensive solution for Citrix printing problems
PrinterLogic is a solution for trouble-free, reliable printing in Citrix environments. Thanks to a centralized management architecture and deployment features that don’t rely on scripts or GPOs—plus its ability to empower end users through an intuitive self-service portal—PrinterLogic solves the most common and persistent Citrix printing issues in one package:
Because PrinterLogic integrates seamlessly with Citrix environments, it feels and functions like a natural enhancement of Citrix printing rather than a bolt-on, third-party solution. It delivers streamlined print management and improvements in printer availability that save administration time and keep users productive. It helps reduce hardware infrastructure and demands on technical-support resources. PrinterLogic is a complete solution for Citrix printing problems and a comprehensive solution for enterprise print management as well.
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