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Solving Common Printer Installation Issues

Posted by Jordan Pusey on August 12th, 2016

Based on how routine printer installations are, you might think that the more glaring kinks would have been worked out by now. Clearly, that's not always the case. While many installation processes go relatively smoothly, printer installation problems certainly aren't uncommon. On an enterprise scale, that can lead to valuable time (and consequently money) being wasted on troubleshooting network printer installation issues that could otherwise be avoided.

Here are general printer installation woes you might have encountered:

  • Wrong default printer: One of the most common printer installation problems is with print jobs being sent to the wrong printer following installation. Some operating systems seem to have a mind of their own in this regard, and the incorrect printer ends up being selected by default – and, oddly, it's not always the previously installed printer. To fix this, it's usually just a matter of selecting the printer and using the menu options to set it as default again; but when dealing with print servers as your print management solution, it's not unheard of for this setting to revert to the unwanted default when the user logs in again.
  • Inability to print altogether: Of course, incorrect default printer selection seems tame in light of total loss of printing. More than a few printer installations result in the user being unable to print at all. There are a hundred potential causes for printer installation problems like this, with the usual suspects being driver issues. It could be that the selected driver isn't compatible with the hardware or the OS on the client machine—for example, a 64-bit driver with a 32-bit system—or that the driver itself is unavailable to that particular machine because the driver wasn't deployed initially. There might also be a residual print job in the queue that is preventing the new jobs from printing.
  • Mobile/cloud printing difficulties: Although the symptoms of mobile or cloud printer installation problems resemble their hardwired counterparts, the root causes can be different. This is because mobile and cloud printing solutions tend to involve a lot more behind-the-scenes steps to achieve the same results. So, after printer installation, this might result in being unable to "see" the desired device among the available destination printers, incorrect default printer selection, failed print jobs or corrupted printer output.

Through its powerful combination of features, PrinterLogic's enterprise print management solution enables you to avoid printer installation problems like these. Here’s how:

  • Centralized print management: Using PrinterLogic's admin console, you can select the default printer for any machine by clicking a checkbox. It's that easy. You can set the default printer for the first printer installation, each time the user logs on, or by the user's current location. No scripts or group policy objects (GPOs) necessary.
  • Automatic driver deployment and conflict prevention: Through the same intuitive admin console, it's possible to deploy drivers to end users automatically, ensuring that the right driver for the right printer always gets to the right user. You can even maintain a central driver repository so that all client devices have access to the same pool of drivers, which makes printer installation a far more reliable process.
  • Mobile/BYOD printing: PrinterLogic offers a dedicated Mobile Printing solution that bypasses the frequent causes of printer installation problems for mobile and BYOD users. Users get immediate, straightforward printing from any mobile device to any authorized printer – all without the need for client-side software.

Best of all, PrinterLogic sidesteps common printer installation problems without placing additional responsibilities on admin shoulders. Its self-service printer installation portal empowers end users with the ability to easily locate, identify and install printers themselves without having to call the service desk for help.

Jordan K. Pusey
Jordan K. Pusey
With more than 15 years of product marketing experience, Jordan has been been instrumental in helping IT software companies produce valuable software solutions and achieve growth. From IT desktop operations to infrastructure and security, Jordan has talked and written about sound IT best practices, amazing time and money saving products, and industry trends. At PrinterLogic, he leads the company's product marketing efforts and loves talking about how organizations of all sizes can eliminate the need for print servers.

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