Results of a Recent TechValidate Survey Show that Organizations Experienced Exceptional Simplicity and Speed During Deployment of PrinterLogic
St. George, UTAH—October 6, 2015—PrinterLogic, the leading Enterprise Print Management solution, today announced a selection of noteworthy results from a comprehensive customer survey conducted by TechValidate, an independent research organization.
The research surveyed 254 long- and medium-term customers on various aspects of their experience after deploying PrinterLogic as their chosen enterprise printing solution. Questions posed to the respondents concerned install time, ROI, added value, security and more. Ultimately the study collected 2,302 data points and yielded more than 60 customer references who would speak publicly about PrinterLogic.
The results released today focus on the increased speed and ease of deployment customers experienced with PrinterLogic. Both topics were addressed specifically in survey questions posed by TechValidate; responses were given according to a common scale. The survey also dealt with deployments on a case-by-base basis, examining the actual time it took for respondents' organizations to deploy PrinterLogic with breakdowns by sector. Highlights include:
PrinterLogic customers are thrilled with both the speed and ease of deployment
(Source: TechValidate. TVID: 66B-C59-ADA)
(Source: TechValidate. TVID: 42F-3D4-7A3)
(Source: TechValidate. TVID: 487-1D2-1AC)
"Taken together, these results paint a phenomenal picture of how quickly and smoothly PrinterLogic deploys in real-world environments," says Andrew Miller, Vice President of Marketing for PrinterLogic. "In developing PrinterLogic, we have found that speed and simplicity are, in fact, two sides of the same coin. When it comes to enterprise-level software like ours, you can't achieve one without the other. Therefore our engineers have worked closely with our customers to design a print management solution that succeeds in being both—even in the largest and most complex organizations, and without compromising on powerful features and functionality."
Record levels of customer satisfaction
TechValidate has calculated a Net Promoter Score (NPS) of +66 with an average NPS rating of 8.9 for PrinterLogic—some of the highest NPS values TechValidate has ever seen. The NPS is a metric for how many current customers would recommend PrinterLogic to a colleague.
Both the general and the specific results of the TechValidate research showed impressive levels of customer satisfaction due to factors such as high return on investment, cost and speed of deployment, and ease of use—all of which met or exceeded the respondents' already high expectations. The results highlight PrinterLogic's claims relative to traditional print solutions: namely, centralized management, granular auditing and reporting, user empowerment through self-service, robust flexibility, seamless integration, and low maintenance.
Thousands of enterprises use PrinterLogic's patent-pending printer and driver management platform to deliver Mobile, Pull and Virtual printing, while eliminating print servers and providing a self-service portal that empowers end users to install their own printers. PrinterLogic recently won the 2017 Buyers Laboratory prestigious Pick award as Outstanding Enterprise Print Environment Platform. In addition, the company has been recognized twice as one of the fastest growing companies in North America – being ranked number 141 overall (and 8th amongst software vendors) on the Inc. 5000 and number 107 on the Deloitte Fast 500. For more information, or for a free trial, please visit www.printerlogic.com. Questions? Watch our video or connect with us on Twitter at @PrinterLogic or follow us on Facebook, LinkedIn, YouTube, Instagram and Google+.
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