Browser hangs when opening the portal page

Problem:
When some end users try to open the portal the browser hangs or freezes.

Solution:
The Printer Installer Client did not install correctly. Uninstall and install the client.

  1. Close all browsers
  2. Uninstall the Printer Installer Client using add / remove programs.
  3. Install the client by opening a browser and browsing to the portal, then click on the "Install Client" link or click on a printer and you will be prompted to install the client.
  4. The portal should now open without freezing or locking the browser.