Case Studies

Helion Automotive Technologies

Helion Automotive Technologies is an industry-leading managed service provider (MSP) that specializes in providing comprehensive IT solutions to the automotive and heavy truck industries. The company has two large offices in Timonium, Maryland and Dallas, Texas, along with remote field offices across the United States.

Northwest Area Education Agency

Northwest Area Education Agency (AEA) employs 275 professionals and works in partnership with 35 public school districts and more than 30 accredited private schools across a ten-county area in the northwest portion of the state. Together they serve close to 45,000 students. Yet its size and scope hasn't prevented Northwest AEA from enjoying a reputation as one of the most outstanding organizations of its kind in the entire country.

EPIC Management, L.P.

EPIC Management, L.P. is headquartered in Redlands, California and has provided healthcare management and consulting services to multi-specialty physician groups and independent practice associations across Southern California since 1995. The organization itself employs close to 1,500 people, and its services support 19 independent sites that are home to more than 200 physicians and 150,000 patients throughout the Inland Empire region.

AAA Carolinas

Operating close to 60 separate locations of varying sizes across two states, AAA Carolinas is an organization which two million members trust to handle all aspects of their lives on the road—including Travel, Car Care, Emergency Roadside Assistance, Insurance and Driver Safety. From its headquarters in Charlotte, NC, the organization oversees more than 2,000 employees.

DRT Holdings, Inc.

Spanning the aerospace, automotive, container system, manufacturing, medical, electronic and power-generation industries, DRT Holdings, Inc. is a global company with a massive field of operations. Headquartered in Dayton, Ohio, it operates around one dozen specialized sites throughout Ohio, along America's Eastern Seaboard, and in Germany. DRT’s IT department supports about 600 end users and more than 4,000 devices, including everything from PCs and enormous machine tools to vending machines and tiny IP cameras.


Wipfli serves more than 60,000 clients with trusted financial and advisory services, helping them to streamline their operations, increase their efficiency, and leverage their strengths in an increasingly competitive global marketplace. The firm currently ranks among the top 25 accounting and consulting firms in the country according to Accounting Today’s 2016 Top 100 Firms list.

City of Garland

Consistently ranked among the country’s best places to live and praised in recent years as one of the best-run cities in America, Garland, Texas is a popular and vibrant suburb of Dallas with a population of approximately 230,000. Like many municipal bodies, the City of Garland’s government is unified in terms of its network infrastructure but organizationally split into dozens of different and geographically distributed departments.

Kennewick School District

As the largest employer in its city, Kennewick School District in Kennewick, Washington operates a total of 23 schools—15 elementary schools, five middle schools and three high schools—along with a skills center and multiple offsite programs, for a total of nearly 35 locations. It employs around 3,000 staff members and serves close to 19,000 students. Like any academic setting, reliable, high-volume printing is essential for both faculty and students. To meet this demand, the district maintains a printer fleet of about 1,500 devices across a highly distributed environment.

Orthopedic Institute of New Jersey

Serving three northwestern New Jersey counties—namely, Warren, Sussex, Morris and Pike County, Pennsylvania, The Orthopedic Institute of New Jersey is a large healthcare provider specializing in such fields as sports medicine, rheumatology, physical medicine and rehabilitation, and joint replacement. All told, the organization operates about ten offices including satellite locations.

Lamar Consolidated Independent School District

Lamar Consolidated Independent School District (CISD) is an award-winning public school district in the Greater Houston area of southeast Texas. It currently serves more than 37,000 staff and students across 48 locations in an area that covers 43% of Fort Bend County—385 square miles, to be exact, making it highly geographically distributed compared to other school districts.

Lufthansa Technik AG

Lufthansa Technik AG is the lead member of the Lufthansa Technik Group, encompassing 30 subsidiaries and more than 26,000 employees worldwide. The company’s staff works at 60 line maintenance stations worldwide and handles nearly 1,700 aircraft inspections daily. When Lufthansa Technik AG’s management decided it was time to migrate away from Novell iPrint, Lufthansa’s IT team needed a solution that could enable a simple and seamless transition while ensuring the ability to cost-effectively scale in the future.

La Roche College

In this compact but distributed academic setting, efficient printing is key. Students and faculty regularly print their research, reports, papers, exams, as well as graphic and design work, much of it under deadline or within the limits of the class period.

RC Willey Home Furnishings

The company's IT environment is a mix of workstations on the central domain network and a dynamic pool of remote thin clients. For printing, the domain machines rely on a central print server and the thin clients rely on manually configured direct IP printer connections. This hybrid infrastructure in a distributed environment makes print management incredibly time-consuming and inefficient when using traditional solutions.

Large Diabetes Research, Education and Training Center

Instead of updating the print servers and risking the same ongoing issues, the IT team began researching next-generation print management solutions like PrinterLogic. They became convinced of the benefits of migrating after two separate trial runs with PrinterLogic's software.

Monmouth County Sheriff’s Office

The Monmouth County Sheriff's Office is responsible for meeting the needs of 9-1-1 communications, law enforcement and corrections throughout Monmouth County, (pop. 630,000) in east-central New Jersey. Its staff of more than 600 officers and civilian employees operates out of the agency’s Freehold, NJ headquarters as well as over 25 additional remote sites of various sizes in the county.

Hamilton County, Indiana

The local government of Hamilton County, Indiana, located in the very heart of the Hoosier State, is responsible for more than 300,000 citizens who reside within an area of just over 400 square miles. To meet its intensive printing needs, Hamilton County was operating two print servers—one primary, one auxiliary—that in turn serviced around 250 networked printers along with plotters and photocopiers.

International Retail Business

An international retail business wanted to streamline printing, but with a heavy reliance on print servers throughout the enterprise, the company saw very little opportunity to improve the print infrastructure that serviced its fleet of more than 100 printers.

Fennemore Craig, P.C.

Fennemore Craig is cost-conscious and determined to operate as efficiently and effectively as possible. In addition to being a distributed environment, Fennemore Craig is also a very mobile workplace. When employees need to print crucial documents, they need to be able to do so securely and reliably, wherever they happen to be.

New Pig Corporation

Like most businesses in its sector, New Pig Corporation has substantial printing demands. With a distributed, mixed-platform print environment that consists of more than 200 printers across roughly 11 locations, the company needed a print management solution that would seamlessly unite these geographically distinct sites without compromising on functionality.

Indiana Farm Bureau Insurance

From its headquarters in the state capital of Indianapolis, Indiana, Farm Bureau Insurance oversees 138 local offices. These offices are spread throughout all of Indiana’s 92 counties. Faced with an aging IT infrastructure that was limiting the efficiency of many of these remote locations, in 2015 the company sought to optimize its entire technological backbone as part of a state-wide upgrade.

Bradley Arant Boult Cummings

Bradley employs close to 500 highly skilled attorneys who serve individuals and emerging businesses along with established regional, national and international companies. Over the years, as the law firm grew in size and presence, its IT team implemented print servers to deal with the concomitant expansion of its print environment. These print servers controlled close to 500 printers—one for nearly every attorney—throughout the organization.

Princeton Community Hospital

Like many medical facilities, Princeton Community Hospital works with the MEDITECH electronic health records (EHR) information system to schedule appointments and maintain meticulous records on its individual patients. However, MEDITECH requires the use of one or more Windows Print Servers, which led to any number of print-related problems within the hospital’s print environment of approximately 1,000 computers, 700 printers and two print servers.

Cincinnati Police Department

For more than 150 years, the Cincinnati Police Department has been the primary law enforcement agency in the city of Cincinnati, Ohio. In the course of their duty, these officers and administrators generate a great deal of paperwork and documentation. Case files have to be filled out and archived. Reports have to be printed. Responses to citizen inquiries have to be written and mailed. “People are counting on our officers to keep them safe and secure—and yet here we were, relying on a print server that left our print environment vulnerable. That’s why we knew that our next print solution had to be reliable above everything else.”

Children’s Bureau, Inc.

Children’s Bureau, Inc. is a private 501(c)3 nonprofit social service agency with a noble mission. By working in partnership with the Indiana Department of Child Services and other like-minded agencies throughout the state, the organization advocates on behalf of abused and neglected children and their families. Like the vast majority of social service organizations, Children’s Bureau deals heavily with case files, state and local contracts, and legal paperwork in its daily business. Therefore, it requires a print environment that is as readily available to its employees as its employees are to the children and families they serve.

Thompson Tractor

Headquartered in Tarrant, Alabama, Thompson Tractor operates Caterpillar sales and service facilities throughout the entire state as well as northwest Florida, and it serves as the Caterpillar forklift dealer for nearly all of Georgia. As Thompson Tractor’s print environment expanded to meet enterprise printing demands, the company deployed print servers—nine altogether—in an attempt to retain full administrative control over it. Over time, however, the IT department came to discover that print servers aren’t truly scalable.

Canadian Corps of Commissionaires

The Canadian Corps of Commissionaires (CCC) was established nearly a century ago as a means to provide employment for veterans of the Canadian Armed Forces, the legendary “Mounties” of the Royal Canadian Mounted Police and retired police officers.

Banner Bank

Headquartered in Walla Walla, Washington, Banner Bank is steeped in over 125 years of history and has the distinction of being the oldest savings and loan institution in all of Washington State. Its recent history is defined by massive growth. Since 2000, the company has more than doubled its number of locations. Today it oversees a network of over 104 branch offices and nine loan production facilities throughout Washington, Oregon and Idaho. It currently employs approximately 1,200 people, and that number—along with its number of locations—are expected to double once again in the coming year.

Oklahoma City Community College

Oklahoma City Community College (OCCC) is a public post-secondary educational institution. Founded in 1972, it is generally ranked as the fourth-largest higher-educational institution in the state, serving around 19,000 students and employing well over 140 full-time professors and 500 adjunct professors.

Seventy Seven Energy

Back in 2014, Seventy Seven Energy was created as a spin-off of Chesapeake Energy Corporation, and became its own standalone, publicly-traded oilfield services company. Today, the company’s operations are geographically diversified across many of the most active oil and natural gas plays in the onshore United States. It currently has over 4,500 employees spread across 38 offices nationwide. At the time of the spin-off, however, the team had an opportunity to start a completely greenfield IT environment, and one of the critical items they wanted to figure out was how to avoid printing problems as they scaled.


CENTRIA, headquartered in Pittsburgh, is an industry leader in the design, development and manufacture of sustainable architectural metal wall and roof systems. In total, CENTRIA has over 800 employees across five locations. The distributed nature of CENTRIA’s print environment made it difficult to manage, especially since there was not a dedicated IT person at each location. Any necessary changes to printer drivers or settings had to be made on each print server separately, requiring costly visits to each site.

Laser Spine Institute

Jeff Alway, applications specialist at Laser Spine Institute, says they were in search for a way to better manage their 233 printers and four print servers. “What we were doing wasn’t convenient for anyone, not for our administrators or our end users,” says Alway. Laser Spine Institute considered several ways to better manage their printers, including a management system that would help create group printer policies and scripting, but each approach proved inadequate.


Guthrie, located in north central Pennsylvania and south central New York, is a non-profit integrated healthcare delivery system that currently includes three hospitals, more than 440 physicians and mid-level providers, 32 regional provider offices in 23 communities, home health and home care services, and a research institute. “We have a lot of floating employees who need to quickly and easily print no matter where they are,” said Chris Gorsline, Lead Systems Engineer at Guthrie. “We had been using a homegrown solution for years, but as we grew, this just became untenable.”


BankPlus is an independent community bank in Mississippi with over $2.5 billion in assets. With over 65 offices and locations serving 33 communities throughout Mississippi, BankPlus maintains a regional focus to ensure the best possible service for its customers and return on investment for its shareholders. As it has grown, so has the complexity of its print environment. Each time a new branch office was opened, they did what so many businesses do—they added a new print server at each location. Over time, this resulted in an unwieldy amount of disparate print servers that were difficult to manage and maintain separately.


Innovation has long been an essential part of Sundt’s corporate culture and a major reason why it remains at the forefront of new technologies and approaches that are revolutionizing construction. As Sundt Construction grew, it found that deploying and managing printers at its 51 sites around the country grew too unwieldy. That’s why Jennyfer Rusnak, senior technical support engineer, was intrigued when she saw a large sign promising to Eliminate Print Servers at a prominent trade show.

Zeus Industrial Products

Zeus Industrial Products is one of the world’s leading polymer tubing and material science innovators, with nearly 50 years of experience in medicine, aerospace, oil and gas, automotive, fiber optics and other industries. “Our print environment was unreliable and frustrating, and we needed to provide a better solution for our users,” said Derek Bryant, Systems Engineer at Zeus. “But the significant cost of purchasing four new print servers, not to mention the deployment and management headaches that would follow, were disheartening. I couldn’t help but think that there must be another way.”


Established in 1933, HOLT sells, services and rents CAT® equipment, engines and generators for construction, mining, industrial, petroleum and agricultural applications. HOLT® was facing a difficult scenario, where it had a combination of Windows Server 2003, 2008 and 2012 print servers spread out across two data centers. This configuration was riddled with bugs that required frequent rebooting of all print servers. As a result, HOLT’s print servers were going down daily, which caused a significant disruption to their business.


With thousands of customers distributed across 46 states, VCPI found that—despite the many benefits of a virtual desktop environment—the printing environment was increasingly difficult to manage. VCPI determined it needed a printing solution that would increase service to its customers while keeping costs low—all while improving printer management.

CFCU Community Credit Union

“We had 150 printers and four print servers across 10 offices in a cross-platform environment, so we had a lot of print-related headaches,” said Matt Duso, IT Specialist at CFCU. “Our business relies heavily on printed documents, so we needed a way to streamline our print environment to ensure uptime and keep business moving forward.”


Aquafin is a Belgian company that specializes in the design, financing, building and operation of all infrastructure needed to treat domestic wastewater. The company currently manages 281 wastewater treatment plants and 1,394 pumping stations and their corporate facilities include 100 offices throughout Belgium. Ten years ago, the company was looking for an Enterprise Printer Management solution that could help it manage its primarily Novell printer environment.

APi Group, Inc.

APi Group, Inc. is the parent company to 38 independently managed fire protection, industrial and specialty construction companies located throughout North America and the United Kingdom. The company frequently grows by acquisition, which led to a situation where they had a large number of remote locations with disparate printing environments. By 2013, the company had 160 print servers across 160 locations, resulting in a difficult print management environment.


Early in 2010, Hewitt Associates (prior to their merger with Aon plc) began an initiative to overhaul their printing environment and provide new and more effective ways to share documents. Aon initially adopted PrinterLogic’s web-based printer management solution to stabilize 40 offices

GH Metal Solutions

GH Metal Solutions was founded in 1958 and has since become one of the nation’s leading manufacturers of metal parts. In 2012, GH Metal Solutions joined Feralloy Corporation in order to expand its manufacturing capabilities and grow into new markets. The full service metal fabrication company now has over 14 locations nationwide, including its 200,000 square foot headquarters in Alabama.


OhioHealth is a nationally recognized, not-for-profit, charitable healthcare organization with Methodist roots based in Columbus, Ohio. Serving its communities since 1891, it is a family of 28,000 associates, physicians and volunteers, and a network of 11 hospitals, 50+ ambulatory sites, hospice, home-health, medical equipment and other health services spanning a 40-county area.
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