How it Works
Make it easy for end users to find and install their own printers without calling the IT Service desk. The Self Service Printer Installation Portal detects their location and shows them available printers on a floor plan map or list.
- Use floor plan maps to show available printers
- Portal detects user location based on subnet range
- User installs printers with a single click
We have almost zero print-related help desk tickets. We went from about 2,500 printer-related tickets in a year down to three or four. Soft costs in particular went down massively.
Chris Nilsson – Director of Technology Integration