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How to drastically reduce printer-related service desk calls

Posted by Andrew Miller on July 6th, 2015

In several of these posts highlighting the chain of direct and indirect benefits that PrinterLogic brings, we've mentioned how eliminating print servers also helps to eliminate single points of failure. That translates to increased printer availability and more printer uptime throughout your organization—and fewer calls to the service desk as a welcome bonus.

As you probably already know, though, most printer-related calls to the service desk aren't complaints about a particular printer being unavailable. They actually have to do with employees not being able to install the printers in the first place. Traditional print management solutions certainly don't make this easy. Even tech-savvy computer users regularly run into trouble with printer installation, especially in remote situations.

PrinterLogic's Self-Installation Portal addresses this longstanding shortcoming of enterprise printing by empowering your end users and simplifying the printer installation process for employees as well as admins. And that's true no matter how many sites or employees your organization has. As a matter of fact, this is where the simplicity and scalability of PrinterLogic truly shine.

As an admin, by using PrinterLogic printer management software, it's easy to selectively deploy printers to Active Directory users, computers, groups, containers, organizational units, or even entire ranges of IP addresses. From there, you can:

  • Provide a single consistent printer installation portal across your entire enterprise
  • Upload floorplan maps to enable self-service printer installation for remote employees

Suddenly, no more manual installs. The Self-Installation Portal allows employees to conveniently browse available printers, select the closest one, and then automatically install that printer with a single click—an intuitive, uniform, and secure experience no matter where they happen to be. Enterprise printing suddenly becomes about as complex as visiting a website. With that kind of ease of use, it's no wonder why a recent TechValidate survey of PrinterLogic's enterprise customers revealed that 77% of them saw at least a 30% reduction in service desk calls.

More impressive still is that 62% of those customers saw a reduction in service desk calls by more than 50%. Even better: 41% saw a reduction of greater than 70%, while 15% saw a reduction of more than 90%.

Imagine that—a 90% reduction in service desk calls! Just think of the time and cost savings you'd achieve with even as little as a 10% or 20% reduction. And those almost unbelievable stats are affirmed real-world results after these organizations deployed PrinterLogic as their enterprise printing solution.

TechValidate Survey: Increased Efficiency Because of PrinterLogic

To view the details of some individual examples, check out a few of our case studies of customers who have seen significant reductions in printer-related service desk calls:

Andrew Miller
Andrew Miller
As Vice President of Marketing for PrinterLogic, it's my privilege to share our Eliminate Print Server message through our marketing channels. We recently engaged TechValidate to survey our customers. The results were staggering: Almost 100% would recommend PrinterLogic; ROI over 100% for 88% of our customers; 99% report ease of use as great or better; 84% installed our solution in less than 10 days; and much more. Over the coming weeks and months, I will be sharing more results from the survey through our blog. I hope you enjoy the information. Don't hesitate to comment or contact us if you have any questions.

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